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最新的 IBM Certified Solution Advisor 000-591 免費考試真題:

1. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) runbook automation
B) knowledge-based systems
C) a customer relationship management system
D) financial management

2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
D) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.

3. How can an incident management process provide value to the business?

A) to reduce the impact of service outages
B) to enable users to resolve problems
C) to align people and processes for the delivery of service
D) to help control infrastructure cost when adding new technology

4. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Increase productivity
C) Real-time asset monitoring
D) Increase asset functionality
E) Faster software provisioning

5. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because IT departments have not invested in people, process, and technology skills enablement.
B) Because the cost of infrastructure continues to rise as application complexity decreases.
C) Because the application and infrastructure provide no foundation for end-to-end business service automation.
D) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.

問題與答案：