更新最快、最全的 C2180-526 考古題

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最新的 WebSphere C2180-526 免費考試真題:

1. On EcuRepwhat file action for the problem analysis section is valid?

A) Log analyzer
B) Explore
C) Search Files
D) IBM Thread and Monitor Analyzer

2. A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?

A) Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
B) Advise the customer a Proactive Critical Situation (CritSit) is being opened.
C) Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
D) Advise the customer that IBM is doing everything possible to resolve their PMRs.

3. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Use them; if people do not know then it is up to them to figure them out.
B) Use them; write out the name then in parenthesis place the acronym.
C) Do not use them as the external users may not know them.
D) Do not use them as the external and internal users may not know them.

4. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) do nothing further.
B) document it in the current PMR.
C) open a new PMR at the same severity as the original PMR.
D) open a new severity 3 PMR.

5. What information does the Hours Per Problem (HPP) metric measure? It measures the:

A) average number of PMRs handled by the L1 support professional per month.
B) average number of EPSAR hours on PMRs handled by the L1 support professional.
C) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
D) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).

問題與答案：