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1. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SIP
B) AML
C) SSH
D) H.323
E) PRI

2. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) A value of 0 turns off the feature.
B) This feature should be set to one (1) for UK due to OFCOM regulations.
C) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
D) This feature should be set to four (4) for UK due to OFCOM regulations.
E) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.

3. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) The APC server IP address is required for Proactive Contact Agent installation.
B) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
C) Static IP addresses are needed for supervisor workstations.
D) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
E) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.

4. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
B) The calling list being used was downloaded and overwritten during calling.
C) The job was configured for a different calling list than the selection was run on.
D) The agents are using the search calling list function and manually choosing the wrong records forcalling.
E) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.

5. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) dgswitch.cfg
B) opmon.cfg
C) phonefmt.cfg
D) dispatcher.cfg

問題與答案：