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最新的 Avaya-Certification 3303 免費考試真題:

1. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

2. What should the crontab of a secondary dialer have?

A) pds_maintenance
B) pds_maintenance and mts_maintenance
C) pds_maintenance, mts_maintenance and db_mainlenance
D) pds_maintenance and db_rnaintenance

3. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
B) hard coding Automated Number Identification (ANI) on the Digital switch
C) carrier/phone service provider should suppress ANI from dialer
D) calling party number (ANI) by record
E) calling party number by Job

4. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the domain name is correct in the resolv.conf file.
B) Verify if the IP address is correct in the dns.conf file.
C) Verify if the host name is correct in the nsswitch.conf file.
D) Verify if the IP address is correct in the hosts.conf file.

5. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) database
B) data/stat files
C) system and calling lists
D) system configuration files

問題與答案：