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最新的 IBM Certified Solution Advisor A2010-591 免費考試真題:

1. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) runbook automation
B) knowledge-based systems
C) a customer relationship management system
D) financial management

2. What information should be available in a high level requirements document?

A) A statement of the scope, objectives, and participants in a project.
B) The customer's wants and needs for a product or solution.
C) The requirements for one or more new features for an existing product.
D) The customer's vision for the solution design.

3. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager

4. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) CORBA
B) Windows Communication Foundation
C) ODBC
D) Database interface tables
E) Web services

5. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) The people and the tools they use to carry out activities.
C) Activities designed to make delivering IT services more effective and efficient.
D) Capabilities that reduce IT costs.

問題與答案：