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最新的 ITIL Foundation Certification ITIL-Foundation 免費考試真題:

1. What BEST defines IT service management?

A) The implementation and management of quality IT services that meet business needs.
B) The resources that are utilized to provide value to customers through services.
C) An organization supplying services to only external customers.
D) The customer of an IT Service provider who defines and agrees the service targets.

2. Which one of the following is a correct definition of a supplier category?

A) Tactical - for relationships involving significant commercial activity and business interaction
B) Operational - for suppliers providing low value and/or readily available products and services
C) Commodity - for significant partnering relationships that involve senior managers
D) Strategic - for suppliers of operational products or services

3. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

4. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Event management, incident management, problem management, request fulfilment, and access management
B) Incident management, service desk, request fulfilment, access management, and event management
C) Event management, incident management, change management, and access management
D) Incident management, problem management, service desk, request fulfilment, and event management

5. A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process

A) 2, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 1, 2 and 4 only

問題與答案：