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1. In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

A) In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
B) Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
C) Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.
D) In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.

2. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

A) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
B) Qualify the lead and convert it to an account, a contact, and an opportunity.
C) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

3. In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)

A) other campaign activities
B) email campaign activities
C) phone campaign activities
D) planning activities

4. A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system.
Your user account is a member of the System Administrator role. You create a web resource that displays
data from the ERP system.
You need to configure the sales activity dashboard to incorporate the web resource and ensure that the
dashboard can be viewed by all Microsoft Dynamics CRM users.
Which of the following actions would achieve the goal?
(Choose all that apply.)

A) Create a new system dashboard.
B) Customize a copy of the sales activity dashboard.
C) Edit the existing sales activity dashboard.
D) Create and share a new personal dashboard.

5. In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?

A) Products and price lists can be associated with a campaign activity, but neither can be associated with a campaign.
B) Products and price lists can be associated with a campaign, but neither can be associated with a campaign activity.
C) Products can be associated with a campaign, but not with a campaign activity. Price lists can be associated with a campaign activity, but not with a campaign.
D) Price lists can be associated with a campaign, but not with a campaign activity. Products can be associated with a campaign activity, but not with a campaign.

問題與答案：